For resetting the Galaxy buds, open the Galaxy Wear app, and tap the "about buds" tab, the reset option will be at the very bottom of the drop down list. I recommend after this disconnecting bluetooth then reconnecting it again.
The call quality on my Galaxy buds is terrible. Ive reset the earbuds, updated firmware, kept them charged and clean. This is apparently a common flaw with the earbuds.
Can someone provide some insight or assistance?
I got my earbuds on September 2019 in Dubai's Airport, and they were working fine (listening wise) then i was surprised when i started to use it recently for calls, i can hear people well BUT people can barely hear me feels like my voice is really FAR & People on the other end of the phone call are hearing loud chirping or chattering noises, they can hear everything in my background and they can't hear my voice.
I have reset the buds & updated and tried everything that I can to fix this but nothing has changed. Please help me.
I have the same issue as well, sometime the person on the other line cant here me and hear my background noise and then at times I hear my background noise in my ear, and it's not just with the galaxy buds, I've had the same issue with other bluetooth headphones as well on my galaxy s10 5g, I even have issues when I'm not using bluetooth headphones
There has been updates for weeks now but I think the last one finally did it. Now my family can hear me like my phone is against my face with the buds. Keep trying to update the buds and good luck!