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Constellation

Calls issued

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I'm having issues with the calls I hear the person perfectly but the other person dont hear me ok they said its sounds like if I'm under the water.

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Samsung Moderator
Samsung Moderator

Re: Calls issued

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I will be happy to assist you.

 

What troubleshooting steps have you tried? Have you tried resetting the buds?

 

Tap About earbuds > Reset earbuds, and then tap Reset.

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Constellation

Galaxy Buds Poor call quality

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The call quality on my Galaxy buds is terrible. Ive reset the earbuds, updated firmware, kept them charged and clean.  This is apparently a common flaw with the earbuds.

 

Can someone provide some insight or assistance?

 

JD

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Constellation

Galaxy Buds call quality issue

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I got my earbuds on September 2019 in Dubai's Airport, and they were working fine (listening wise) then i was surprised when i started to use it recently for calls, i can hear people well BUT people can barely hear me feels like my voice is really FAR & People on the other end of the phone call are hearing loud chirping or chattering noises,  they can hear everything in my background and they can't hear my voice.

I have reset the buds & updated and tried everything that I can to fix this but nothing has changed. Please help me. 

 

 

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issue

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Hello,

 

Can you provide the full model code, serial number and current firmware you are running in a private message? http://bit.ly/2GGYul4

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Constellation

Re: Galaxy Buds call quality issue

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I have the same issue as well. I bought this one in Dec.2019 from Costco.  Any solution. 

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Constellation

Re: Galaxy Buds call quality issue

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I have the same issue as well, sometime the person on the other line cant here me and hear my background noise and then at times I hear my background noise in my ear, and it's not just with the galaxy buds, I've had the same issue with other bluetooth headphones as well on my galaxy s10 5g, I even have issues when I'm not using bluetooth headphones

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Constellation

Re: Galaxy Buds call quality issue

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There has been updates for weeks now but I think the last one finally did it. Now my family can hear me like my phone is against my face with the buds. Keep trying to update the buds and good luck!

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Astronaut

Galaxy buds bad mic

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I have recently received my galaxy buds through the mail and have had no issues with them with one exception.  The call quality on the party that i am talking to is awful. They go through being able to hear me to not being able to understand anything that I am saying because of distortion in the mic.  I have seen other people having similar issues online and was curious if there is a solution to this problem yet?  I have updated the buds, wear app, and phone.  I have tried resetting the connection between the devices. Any help that you may be able to offer would be greatly appreciated!

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Honored Contributor

Re: Galaxy buds bad mic

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If you have been through all of the troubleshooting posted here on the boards then generally an exchange of the buds is recommended. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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