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Astronaut

Call quality is very poor

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My buds call quality is very poor. Microphones are really bad.....the receiver is not able to hear my voice at all...there is so much of lag and noise. I tried replacing my earbuds through warranty...i face the smiliar issue with the new buds as well...probably the model has a defective microphones....that's the reason samsung has introduced earbuds plus with three microphones to improve call quality....my warranty still not expired but I don't know what to do with these earbuds...it's of no use to me.....I'll be happy if samsung recalls this model and provide me the improved new version.. I don't mind if it involves a cost....

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Astronaut

Re: Call quality is very poor

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The new model is going to be a complete departure from the previous Version.the design has comfort in mind

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Samsung Moderator
Samsung Moderator

Re: Call quality is very poor

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

bad call quality

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Background noise is to loud to even have a decent conversation. can someone please help or do I just need to return these useless things.

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Samsung Care Ambassador

Re: bad call quality

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Have you tried turning off ambient sound? 

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Constellation

Galaxy Buds Microphone

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I just bought a new galaxy bud+ last week, its my first time today to try it in call (messenger). The music sounds ok but the microphone is not good at all cause the person i talked to in the other line couldn't hear me good. Anyone knows how to fix it or can it be fixed? Thank you.

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Comet

Re: Galaxy Buds Microphone

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Are your Buds on the latest software update?


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Please give my post a like if you found it helpful! If I resolved your issue, please press the "✔️ Accept as Solution" button. :-)
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Microphone

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Hey there! @user1O39l7mPfS


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Left earbud is not charging.

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My left earbud will no longer charge. I have no issues with the right earbud. I tried resetting and it still wont charge. I made sure the buds and charging case is clean and I'm using the charging cable that came with the buds. Is there a known issue?

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Samsung Moderator
Samsung Moderator

Re: Left earbud is not charging.

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@Chilwill92 Thanks for reaching out! I will be happy to assist you. Please send a private message with the model code, the serial number and a copy of the proof of purchase. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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