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Constellation

Re: Galaxy Buds call quality issues

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I'm having the exactly same problem as everyone else here  these are new right out of the box 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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@userwHJ3B7SGtg Have you tried any of the previously mentioned troubleshooting steps?

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Constellation

Re: Galaxy Buds call quality issues

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yes i have i think that it is just the  design of the ear buds themselves and any pair will do the same thing...  shiukd have upgraded to the plus ones.   

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Constellation

Re: Galaxy Buds call quality issues

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yes i have and  even  took them  back to the   store and they said  there were issues with them  thats why  they released the  Plus version . looks like im just stuck

 

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Constellation

Re: Galaxy Buds call quality issues

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Yes i have  I just think  they are what they are   

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Constellation

Re: Galaxy Buds call quality issues

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Mines do the same thing & there is no size for my ear they constantly fall out. So will you get a smaller size because my ears are small & am not get the quality or experience I should get, because am constantly trying to keep them in!!!!

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Constellation

Re: Galaxy Buds call quality issues

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I'm having issues with the call quality of my galaxy buds. noise cancellation on these things must dont exist? I need help.

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Constellation

Re: Galaxy Buds call quality issues

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Hello. I am having the same issue with the caller on the other end is hearing all background noise heightened barley able to hear me talk. I have tried resetting and cleaning. Have been this way since the day I got them. I chose these over the apple airpods since reviews say they were suppose to be better. Thanks.

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Asteroid

Re: Galaxy Buds call quality issues

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Hello. I am having the same issue with the caller on the other end is hearing all background noise and they're barely able to hear me talk as well. I have tried resetting and cleaning. Have been this way since the day I got them (launch) and I'm fed up and embarrassed to use them to make a call. Love the sound quality with music and everything else, just call quality is extremely poor Thanks.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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I know this can be very frustrating dealing with this.

 

I will be happy to further assist with anyone that is having this issue, please send a private message providing the full model code and the serial number here http://bit.ly/2GGYul4.

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