cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

My galaxy buds microphone sounds terrible

JUMP TO SOLUTION

Every time I make a call, the caller either recieves no sound, or a choppy tinny sound that is unbearable on the ears. I'm not sure why I paid so much to torture my Wife.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: My galaxy buds microphone sounds terrible

JUMP TO SOLUTION

Hi there, have you tried resetting the buds? Does this symptom occur when the buds are connecting on another device?

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

I've got the same issue.

 

Resetted and also updated the software but the call quality is still poor.. the other person cannot hear.

 

Please can Samsung help?

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

I've been having similar issues with 4 different sets of buds on two different phones. The sound quality while on a phone call is horrible. I get frequent complaints about background noise or that I sound like I'm in a cave. The incoming sound also sounds like it is synthesized and robotic, often not even discernable speech. It's even worse when talking to someone else with galaxy buds, the issues are compounded to the point where the buds are completely useless. I have already exchanged these buds a few times and am ready to give up on them and go back to my previous $20 bluetooth headset. I'm very dissapointed with this product.

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

I have exactly the same issue. I can hear other people perfectly fine. But for them all the background noise is amplified. If i walk next to a school yard, the caller thinks i am in the middle of shouting kids. Using other headphones i do not have this issue. 

 

Is there a solution for this?

Reply
Loading...
Constellation

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

I am having the same issue- when i'm on the phone everyone sounds great from my end but i get complaints constantly about background noise!

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

same exact problem and it is soooo frustrating...on a call where everyone sounds clear to me and I am told by the others that either they hear every 3rd word, I sound garbled or they just didn't understand anything i said.  Looking into other Bluetooth competitors for an answer... i expected much more from Samsung.  Any recommendations?

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

Same here, I've been so disappointed.  Spent $100 and can't use them for phone calls!!  They can hardly hear me, although I hear everyone perfectly.  I have the mic input volume on max, yet nothing.  The worst ever, these really suck and I'm about to suck it up and pay for something better.  I'm sure I can get that for a lower price too.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

How can I get the link to fill the información un having the same problem 

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds call quality issues

JUMP TO SOLUTION

Hi! I was given mine for Christmas and I have the exact same issue. I can hear people on the other end just fine but  they seem to have trouble hearing me. All the background around me can be heard by them and it makes them almost unuseable some times (which usually end up being all the times you need something hands free)

Reply
Loading...