cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Left earbud is not charging.

JUMP TO SOLUTION

My left earbud will no longer charge. I have no issues with the right earbud. I tried resetting and it still wont charge. I made sure the buds and charging case is clean and I'm using the charging cable that came with the buds. Is there a known issue?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Left earbud is not charging.

JUMP TO SOLUTION

@Chilwill92 Thanks for reaching out! I will be happy to assist you. Please send a private message with the model code, the serial number and a copy of the proof of purchase. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Call quality issue - very poor

JUMP TO SOLUTION

Hi. I've had the galaxy buds since their launch as a promotion with S10plus from London and the quality of music is amazing. However , call quality isnot good from day 1. I can hear the person on the other side just fine, but the person on the other side of the line can hear me sounding like I'm talking through a barrel / under water. Took it samsung on Oxford street london and there was no software issue. Reset it few times and updated software but still a problem. Currently stuck in Egypt due to Covid-19 and cannot use theearbuds to make any phone calls at all. Is there a solution to resolve this issue?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Call quality issue - very poor

JUMP TO SOLUTION

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Galaxy Buds Mic issue

JUMP TO SOLUTION

For the past few weeks I'm starting to have call issues with my Galaxy Buds. The sound is getting all distorted on the other side which is so frustrating that I've to switch to my JBL wireless earphones in between calls. Can anyone please help me to fix this issue ? 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Mic issue

JUMP TO SOLUTION

Have you had a software update to your Galaxy buds recently?

-If yes, can you please provide me with software version?

 

Give this a try: using just the left Galaxy bud to make a call, do you still experience these symptoms? Then using just the right Galaxy bud to make a call, do you still experience these symptoms?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds Mic issue

JUMP TO SOLUTION

Yes I had a version update a few weeks ago may be. Software version is R170XXU0ATD3.

 

I'll give that a try as well and let you know if it still exists. Thanks 

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds Mic issue

JUMP TO SOLUTION

Give this a try: using just the left Galaxy bud to make a call, do you still experience these symptoms? Then using just the right Galaxy bud to make a call, do you still experience these symptoms?

 

@SamsungAdam I tried that but the issue is still persistent even with single earbud.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Mic issue

JUMP TO SOLUTION

Have you tried resetting the buds in the Wearables app? If you are still experiencing the symptoms after resetting, I recommend a service repair. Please provide me with the Model and Serial number of buds via private message

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds Mic issue

JUMP TO SOLUTION

@SamsungSteph wrote:

Have you tried resetting the buds in the Wearables app? If you are still experiencing the symptoms after resetting, I recommend a service repair. Please provide me with the Model and Serial number of buds via private message


I tried resetting the buds but still the same issue. DMed you. Thanks !

Reply
Loading...