Galaxy Buds Mic issue

[himalayankop]

Yes I had a version update a few weeks ago may be. Software version is R170XXU0ATD3.

I'll give that a try as well and let you know if it still exists. Thanks 

[himalayankop]

Give this a try: using just the left Galaxy bud to make a call, do you still experience these symptoms? Then using just the right Galaxy bud to make a call, do you still experience these symptoms?

@SamsungAdam I tried that but the issue is still persistent even with single earbud.

[SamsungSteph]

Have you tried resetting the buds in the Wearables app? If you are still experiencing the symptoms after resetting, I recommend a service repair. Please provide me with the Model and Serial number of buds via private message. 

[himalayankop]

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@SamsungSteph wrote:

Have you tried resetting the buds in the Wearables app? If you are still experiencing the symptoms after resetting, I recommend a service repair. Please provide me with the Model and Serial number of buds via private message. 

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I tried resetting the buds but still the same issue. DMed you. Thanks !

[userzMlQUbpT1Q]

Anyone having problems with their earbuds? People are saying i sound " muffled" or far away from the phone. If so is there a fix?

[SamsungJoJo]

Hello,

You can try these few steps in this link I'm providing you to see if that helps any.

http://www.samsung.com/us/support/troubleshooting/TSG01111323

If the troubleshooting steps did not help, I would recommend sending a private message providing the full model code, serial number, and a copy of the proof of purchase so I can further assist you? http://bit.ly/2GGYul4

[usermSCVWRl4nL]

Every time I make a call, the caller either recieves no sound, or a choppy tinny sound that is unbearable on the ears. I'm not sure why I paid so much to torture my Wife.

[SamsungSteph]

Hi there, have you tried resetting the buds? Does this symptom occur when the buds are connecting on another device?

[userLf7rVpROkG]

I got my galaxy buds plus a little over a month ago. So far I really like them and they are doing well. But within the last week or so when I am on a call, I can hear the person on the other end just fine, but they can't hear anything but the background noise on my end. I have reset them a couple of times and tried a few ofther things as well but they still are not working for calls. I have made sure to keep them up to date software wise. I don't know what else to do. I would really like to get them fixed since I use them for work. 

[SamsungRei]

Thanks for reaching out! Here are a couple of articles with some steps you may have missed.

Use Ambient Sound on you Galaxy Buds

Optimize your Sound Experience

If the issue persists, please send a private message with the full model code and serial number so I may look into his further. http://bit.ly/2XERsky