My galaxy buds microphone sounds terrible

[SamsungCole]

Hi there, have you tried resetting the buds? Does this symptom occur when the buds are connecting on another device?

[userLf7rVpROkG]

I got my galaxy buds plus a little over a month ago. So far I really like them and they are doing well. But within the last week or so when I am on a call, I can hear the person on the other end just fine, but they can't hear anything but the background noise on my end. I have reset them a couple of times and tried a few ofther things as well but they still are not working for calls. I have made sure to keep them up to date software wise. I don't know what else to do. I would really like to get them fixed since I use them for work. 

[SamsungRei]

Thanks for reaching out! Here are a couple of articles with some steps you may have missed.

Use Ambient Sound on you Galaxy Buds

Optimize your Sound Experience

If the issue persists, please send a private message with the full model code and serial number so I may look into his further. http://bit.ly/2XERsky

[karnan]

Hi,

Whenever I am having call, receivers are not able to hear my voice clearly and it is very low to them. Even after reset and cleaning/changing the buds, its the same.

Need your help on this. 

[userzsNuIH4XM8]

Same issue here. Actually started yesteday. Hopeful to see a solution here soon. Seems like a software bug perhaps.

[karnan]

Not sure if its the software bug. have updated the recent samung OS version yesterday and tried resetting the buds too many times. still the same.

[usercI5UyIZb7Q]

I just have purchased galaxy buds plus ,

The call quality got worst . It wasn't that before.. I have tried things to fix this issue but it's not helping me out. 

[usermVVXuFmzWy]

agreed. static and echo. probably sending them back.

[usercI5UyIZb7Q]

Yes I would do ..voice getting bad while on call 

[userrLr94lAfAp]

I have a xiaomi 7 type of phone, and the galaxy buds i got as a gift. I downloaded all the necessary apps and they work just fine, except when i call. The person im talking they can hear me but i cant hear them, the voice is like machanic one, and they sometimes from me hear a weird nose that me earbuds make. Can you help me fix it