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Constellation

Re: Galaxy Buds call quality issues

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How can I get the link to fill the información un having the same problem 

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Astronaut

Re: Galaxy Buds call quality issues

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Hi! I was given mine for Christmas and I have the exact same issue. I can hear people on the other end just fine but  they seem to have trouble hearing me. All the background around me can be heard by them and it makes them almost unuseable some times (which usually end up being all the times you need something hands free)

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Cosmic Ray

Re: Galaxy Buds call quality issues

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Anyone found a solution to this? I have the same issue  - people on the other end of a phone call complain of jarring ambient noises...

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Constellation

Re: Galaxy Buds call quality issues

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Howdy

Let me know if they've solved this issue please. Would be great. I'm very close to throwing mine away 🤨

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Constellation

Re: Galaxy Buds call quality issues

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Why is this thread marked as solved??

There is no solution in sight here.

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Astronaut

Re: Galaxy Buds call quality issues

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I'm having the same issue. Caller only heard background noise. I'm up to date with software updates but did not correct issue. Anything else I can do? Really like and don't want to switch brands. 

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Constellation

Re: Galaxy Buds call quality issues

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I am having the same issue. The earbuds appear to be too sensitive and are picking up the slightest background noise. I cannot use them while driving due to ambient road noise being so loud my callers cannot hear me talk. I have had these for 5 days. I have reset the phone and buds with no change noticed. Any solutions?

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Constellation

Re: Galaxy Buds call quality issues

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I'm only finding the same answers that have been posted for a year and a half. And it's a temporary solution at best.

 

I get better call quality, with no muffled microphone, from my eight year old LG headset than I havemhave from Galaxy Buds since the very first day I got them. Such a disappointment.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Call quality issues in Galaxy buds plus

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Recently I started facing this problem. I got my ear pods on 27th June and the music quality is really good but could have been a little louder. The issues I am facing is the Call quality so on my end it's really good and clear but on the receiving end it's very muffled and a lot of background noise is coming. I have tried resetting the earbuds as well as switching off the ambient sound from time to time, still the problem continues.

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