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Constellation

Re: Galaxy buds call quality issue

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I am also having issues people on the far end can not hear me very well. I have to take the buds out and switch over to the phone and they hear me fine. I have a $30 blue tooth headset with better mic quality then the galaxy buds

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Constellation

Re: Galaxy buds call quality issue

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Hi! I got the buds+ with my preordained note 20 ultra, and it seems to have a similar problem i guess, I will have to talk very firmly and clearly for the other person to comprehend what I am saying, could you share a possible fix, if you have found one so far?

Thanks @userRHbrtwXlz8 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds call quality issue

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@userWPsyxBla8V If you have tried resetting the earbuds and are still experiencing mic issues, service would be recommended. For service options, please send a private message with the full model code and serial number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds call quality issue

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Hi, 

Also for me same problem with calls.

any one as a solution?

 

please...

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds call quality issue

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If you are experiencing this, can I have your full model code and serial number via private message?

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Constellation

Re: Galaxy buds call quality issue

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I have experienced this issue since day one.

 

I've resorted to starting all calls with "can you hear me ok?"

 

Frequently calls devolve into into the other party asking me to repeat myself or saying that they cannot make out what I'm saying.  About half of the time the responses are that i sound like I'm very far away but they can make out what I am saying.

 

I dont think this is what Samsung intended.  Each time there is a new update, I pray that it will be the solution.  Each time I am disappointed.

 

No amount of adjusting/cleaning/ resetting seems to work.

 

I see a lot of service exchanges being recommended which likely means that it's a hardware issue, not software.

 

Are newly issued buds devoid of this defect?

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Astronaut

Re: Galaxy buds call quality issue

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I have same experience also from day one with galaxy buds live 

I hope there is a way to control the microphone volume increase

Or any update to solve the problem

 

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Constellation

Re: Galaxy buds call quality issue

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Mine too. I was so exciting about new bud (set my eyes on it for awhile) when I received on Wednesday 21st with Note 10+. So eager to try them out only to found out just like yours: bad call quality!!! Love them and hate them. Don't know what to do now! It kinds of spoil the fun a little.

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Constellation

Galaxy buds bad mic

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Hi, I'm having some issues with galaxy bud mic being bad, aka pic's up more background noice than my voice while talking on the phone I've tried resetting them still didn't work. Any solution for this common issue?

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Constellation

Samsung ear buds mic problems

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When out-side or driving the person's on the other end can't hear me !

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