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Samsung Moderator
Samsung Moderator

Re: My galaxy buds microphone sounds terrible

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Hi there, have you tried resetting the buds? Does this symptom occur when the buds are connecting on another device?

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Constellation

Galaxy buds Plus Call Quality

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I got my galaxy buds plus a little over a month ago. So far I really like them and they are doing well. But within the last week or so when I am on a call, I can hear the person on the other end just fine, but they can't hear anything but the background noise on my end. I have reset them a couple of times and tried a few ofther things as well but they still are not working for calls. I have made sure to keep them up to date software wise. I don't know what else to do. I would really like to get them fixed since I use them for work. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds Plus Call Quality

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Thanks for reaching out! Here are a couple of articles with some steps you may have missed.

Use Ambient Sound on you Galaxy Buds

Optimize your Sound Experience

 

If the issue persists, please send a private message with the full model code and serial number so I may look into his further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Issues with galaxy buds call quality

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Hi,

 

Whenever I am having call, receivers are not able to hear my voice clearly and it is very low to them. Even after reset and cleaning/changing the buds, its the same.

 

Need your help on this. 

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Astronaut

Re: Issues with galaxy buds call quality

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Same issue here. Actually started yesteday. Hopeful to see a solution here soon. Seems like a software bug perhaps.

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Astronaut

Re: Re: Issues with galaxy buds call quality

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Not sure if its the software bug. have updated the recent samung OS version yesterday and tried resetting the buds too many times. still the same.
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Constellation

Call quality

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I just have purchased galaxy buds plus ,

The call quality got worst . It wasn't that before.. I have tried things to fix this issue but it's not helping me out. 

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Constellation

Re: Call quality

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agreed. static and echo. probably sending them back.
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Constellation

Re: Call quality

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Yes I would do ..voice getting bad while on call 

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Astronaut

Re: Galaxy Buds call quality issues

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I've got the same issue.

 

Resetted and also updated the software but the call quality is still poor.. the other person cannot hear.

 

Please can Samsung help?

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