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Galaxy Buds call quality issues

(Topic created on: 12/5/20 6:18 AM)
userRHbrtwXlz8
Asteroid
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Galaxy Buds

I've had the galaxy buds for couple of weeks, and I'm mostly happy with it except the phone call quality. I can hear the person on the other side just fine, but the person on the other side of the line can hear me sounding like I'm talking through a barrel.  Additionally,  the caller on the other end can hear ALL the background noise from my end which causes a bad sound quality and difficult for the caller to hear me .  is there a solution to this, or is there an update in the works to resolve this issue?

639 Replies
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hi there, have you tried resetting the buds? Does this symptom occur when the buds are connecting on another device?


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userLf7rVpROkG
Constellation
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Galaxy Buds

I got my galaxy buds plus a little over a month ago. So far I really like them and they are doing well. But within the last week or so when I am on a call, I can hear the person on the other end just fine, but they can't hear anything but the background noise on my end. I have reset them a couple of times and tried a few ofther things as well but they still are not working for calls. I have made sure to keep them up to date software wise. I don't know what else to do. I would really like to get them fixed since I use them for work. 

SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thanks for reaching out! Here are a couple of articles with some steps you may have missed.

Use Ambient Sound on you Galaxy Buds

Optimize your Sound Experience

 

If the issue persists, please send a private message with the full model code and serial number so I may look into his further. http://bit.ly/2XERsky



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karnan
Astronaut
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Galaxy Buds

Hi,

 

Whenever I am having call, receivers are not able to hear my voice clearly and it is very low to them. Even after reset and cleaning/changing the buds, its the same.

 

Need your help on this. 

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userzsNuIH4XM8
Astronaut
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Galaxy Buds

Same issue here. Actually started yesteday. Hopeful to see a solution here soon. Seems like a software bug perhaps.

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karnan
Astronaut
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Galaxy Buds
Not sure if its the software bug. have updated the recent samung OS version yesterday and tried resetting the buds too many times. still the same.
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usercI5UyIZb7Q
Constellation
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Galaxy Buds

I just have purchased galaxy buds plus ,

The call quality got worst . It wasn't that before.. I have tried things to fix this issue but it's not helping me out. 

usermVVXuFmzWy
Constellation
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Galaxy Buds
agreed. static and echo. probably sending them back.
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usercI5UyIZb7Q
Constellation
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Galaxy Buds

Yes I would do ..voice getting bad while on call 

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userrLr94lAfAp
Astronaut
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Galaxy Buds

I have a xiaomi 7 type of phone, and the galaxy buds i got as a gift. I downloaded all the necessary apps and they work just fine, except when i call. The person im talking they can hear me but i cant hear them, the voice is like machanic one, and they sometimes from me hear a weird nose that me earbuds make. Can you help me fix it

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