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Constellation

Re: Galaxy Buds call quality issue

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I have the same issue as well. I bought this one in Dec.2019 from Costco.  Any solution. 

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Constellation

Re: Galaxy Buds call quality issue

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I have the same issue as well, sometime the person on the other line cant here me and hear my background noise and then at times I hear my background noise in my ear, and it's not just with the galaxy buds, I've had the same issue with other bluetooth headphones as well on my galaxy s10 5g, I even have issues when I'm not using bluetooth headphones

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Constellation

Re: Galaxy Buds call quality issue

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There has been updates for weeks now but I think the last one finally did it. Now my family can hear me like my phone is against my face with the buds. Keep trying to update the buds and good luck!

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Astronaut

Galaxy buds bad mic

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I have recently received my galaxy buds through the mail and have had no issues with them with one exception.  The call quality on the party that i am talking to is awful. They go through being able to hear me to not being able to understand anything that I am saying because of distortion in the mic.  I have seen other people having similar issues online and was curious if there is a solution to this problem yet?  I have updated the buds, wear app, and phone.  I have tried resetting the connection between the devices. Any help that you may be able to offer would be greatly appreciated!

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Honored Contributor

Re: Galaxy buds bad mic

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If you have been through all of the troubleshooting posted here on the boards then generally an exchange of the buds is recommended. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds bad mic

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Do not buy these Galaxy Buds. If there is any external noise the microphone makes call quality unintelligible like you are on a tunnel. I had mine replaced twice and the same issue is on every set. Support wastes your time troubleshooting when they know that the product is defective. Samsung needs to refund customers and go back to their engineers to create a decent product.

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Constellation

Re: Galaxy buds bad mic

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It may be too early to tell. I will have to do more testing, but I was able to improve audio performance by disabling the battery optimization for the Galaxy Wearables app. I did a test call and the other person on the phone the audo sounded good where it was completely TRASH before.  Give it a try

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Asteroid

Galaxy buds horrible call quality

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Had my Galaxy buds for over a month now and from day one people on the other end say I sound muffled or far away. I updated the firmware and reset them and nothing seems to work. PLEASE HELP!!!

I use them for work and really need them this is very disappointing why cant Samsung get this issue FIXED already!!!

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds horrible call quality

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Thank you for reaching out. Have you verified that the buds are being worn correctly? Have you also cleaned the buds?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Galaxy buds horrible call quality

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Yes they are being worn correctly. Yes they are clean. Yes they have the most updated firmware and yes I've reset them. Nothing works at this point they are useless to me if I can't make any calls on them. 😡

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