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Asteroid

Re: Galaxy buds terrible microphone

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I have the same issue here, everything works very well in exception for the quality of the calls sound sent from my side and received by the other end/s of the call.

 

its a brand new set and it is being used for a less than three days now, it worked fine for the first two calls then people started complaining about being unable to hear a word of what I am saying and started asking me to change my location or do something about it, once I disconnect the Buds and use the phone the sound is back to normal and the issue is immediately gone. I tried unpairing and re-pairing my Buds, used them with my computer for Skype calls, tried them with other phones and the issue is still the exactly the same, I believe its a harware related issue that is more likely with the microphones positioning or functionality.

I got these from a normal mobiles shop in Baghdad, Iraq where I live as we do not have official retailers here, and I do not really know if they will change these for me with new ones that works fine or not, and even if this happened, what is the guarantee that these will work normally, seeing all comments in this thread talking about this, this is really frustrating, I guess SAMSUNG have made a serious mistake here and these should be recalled from markets to be fixed in a way or another.

Yahya Sami
Freelance Civil/Structural Engineer
Projects Manager
Country Monitoring and Evaluation Manager at Relief International Iraq
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds terrible microphone

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@userKSh8jJGQ23 Please send a private message with your full model code and serial number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds terrible microphone

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Mine were purchased as a Father's Day gift.  I have used true wireless in the past mostly for phone calls, but hated that the left would not work without the right.  I love this feature with the galaxy buds, but will sadly have to return if I cannot use for phone calls.  Call quality (on their end) is horrendous.   I always have to take them out.  Any fix for this?

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Constellation

Re: Galaxy buds terrible microphone

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I have the same issue.  Recently purchased the Galaxy Buds at best buy and paired with my Galxy S8.  Got the correct tip fit and audio quality is great.  But call quality is absolutely terrible on the other end.  Please confirm the correct fix.

 

Thank you,

Trevor

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds terrible microphone

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Please send a private message with the full model code and serial number from the bottom of the cradle. http://bit.ly/2Kq3B5F



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy buds terrible microphone

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You guys are absolutely terrible. There are several forums of hundreds of YOUR customers with the same issues and you're trying to treat this like they are isolated incidents... Samsung technical support shamefully trying to save face instead of doing the recall you should be doing.

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Astronaut

That is true

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That is true

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Asteroid

Re: That is true

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I too have the exact same problem.  Music sounds great, and i can hear others fine when talking on the phone through them, but people on the other end complain constantly that i sound muffled and broken up, they are mostly unable to understand me.  wearables app is up to date, galaxy buds are too, plus i even tried a reset... no effect.  please help!

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds terrible microphone

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@userKSh8jJGQ23 I believe this article here will be able to assist you. 

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Constellation

Re: Galaxy buds terrible microphone

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I have the same problem the buds are completly useless to make calls with.
They are great for listening but i have tried to make conversations to  more than 40 people and all of them are asking me to remove the headset.
Is there anyone that really use the for conversationes?



 

Magnus
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