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Samsung Moderator
Samsung Moderator

Re: Galaxy buds horrible call quality

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Have you tried them with another device to see if you experience the same symptoms?


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Asteroid

Re: Galaxy buds horrible call quality

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Yes I have tried using it with iphone and other devices with the same outcome tried. EVERYTHING under the sun to make them work and nothing is fixing the problem. 

THIS IS FLAT OUT DISSAPOINTING. 

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Asteroid

Re: Galaxy buds horrible call quality

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3 days after responding and still no answer from Samsung in regards to this KNOWN issue. What's it going to take to get this fixed once and for all??????????????????

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Constellation

Re: Galaxy buds horrible call quality

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Was this ever fixed for you?

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds horrible call quality

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@userQKoeC0m5sT Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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Constellation

Re: Galaxy buds horrible call quality

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I'm having the same problem. Was this ever resolved?

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds horrible call quality

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@userL7zwDCekvH:  Could you send me a private message as well?  http://bit.ly/2ihPL97


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Supernova

Re: Galaxy buds horrible call quality

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@userQKoeC0m5sT 

 

Depending on the phone you have...

Go to settings>apps>tap 3 dots on top right>show system apps>find "phone" in the list(could be few of them), then go to storage and clear data. Do this on each of the phone items in the list


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Constellation

Bad call quality on galaxy buds

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hi I purchased my Galaxy buds one month ago and I like them. 

 

However it's impossible to have a call because the person on the other side gets a terrible voice quality from my side and all the background noise from my side. 

 

Is there a way to solve this?

 

I have tried other bluetooth earbuds and I don't get the same problem. 

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Samsung Moderator
Samsung Moderator

Re: Bad call quality on galaxy buds

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Have you already tried resetting the buds through the wearables application?
 

Can you also please provide me with the model code and serial number, located on the bottom of the charging case?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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