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Samsung Moderator
Samsung Moderator

Re: Galaxy buds horrible call quality

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@userQKoeC0m5sT Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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Constellation

Re: Galaxy buds horrible call quality

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I'm having the same problem. Was this ever resolved?

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds horrible call quality

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@userL7zwDCekvH:  Could you send me a private message as well?  http://bit.ly/2ihPL97


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Supernova

Re: Galaxy buds horrible call quality

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@userQKoeC0m5sT 

 

Depending on the phone you have...

Go to settings>apps>tap 3 dots on top right>show system apps>find "phone" in the list(could be few of them), then go to storage and clear data. Do this on each of the phone items in the list


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Constellation

Bad call quality on galaxy buds

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hi I purchased my Galaxy buds one month ago and I like them. 

 

However it's impossible to have a call because the person on the other side gets a terrible voice quality from my side and all the background noise from my side. 

 

Is there a way to solve this?

 

I have tried other bluetooth earbuds and I don't get the same problem. 

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Samsung Moderator
Samsung Moderator

Re: Bad call quality on galaxy buds

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Have you already tried resetting the buds through the wearables application?
 

Can you also please provide me with the model code and serial number, located on the bottom of the charging case?


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Constellation

Re: Bad call quality on galaxy buds

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I updated the software several times and it didnt solve the problem. 

 

Series number is: 

<hidden>

 

 

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Community Manager
Community Manager

Re: Bad call quality on galaxy buds

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Could you provide the model code and serial number in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Samsung Galaxy Ear Buds microphone issue...

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I am having terrible mic quality on my recently purchased ear buds. My callers cannot hear me and very muffled. 

 

Model Number: SM-R170 (EARBUDS)

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Asteroid

Re: Samsung Galaxy Ear Buds microphone issue...

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Try updating your Ear buds

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