Call quality issue - very poor

[SamsungAdam]

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

[himalayankop]

For the past few weeks I'm starting to have call issues with my Galaxy Buds. The sound is getting all distorted on the other side which is so frustrating that I've to switch to my JBL wireless earphones in between calls. Can anyone please help me to fix this issue ? 

[SamsungAdam]

Have you had a software update to your Galaxy buds recently?

-If yes, can you please provide me with software version?

Give this a try: using just the left Galaxy bud to make a call, do you still experience these symptoms? Then using just the right Galaxy bud to make a call, do you still experience these symptoms?

[himalayankop]

Yes I had a version update a few weeks ago may be. Software version is R170XXU0ATD3.

I'll give that a try as well and let you know if it still exists. Thanks 

[himalayankop]

Give this a try: using just the left Galaxy bud to make a call, do you still experience these symptoms? Then using just the right Galaxy bud to make a call, do you still experience these symptoms?

@SamsungAdam I tried that but the issue is still persistent even with single earbud.

[SamsungCole]

Have you tried resetting the buds in the Wearables app? If you are still experiencing the symptoms after resetting, I recommend a service repair. Please provide me with the Model and Serial number of buds via private message. 

[himalayankop]

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@SamsungCole wrote:

Have you tried resetting the buds in the Wearables app? If you are still experiencing the symptoms after resetting, I recommend a service repair. Please provide me with the Model and Serial number of buds via private message. 

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I tried resetting the buds but still the same issue. DMed you. Thanks !

[userzMlQUbpT1Q]

Anyone having problems with their earbuds? People are saying i sound " muffled" or far away from the phone. If so is there a fix?

[SamsungJoJo]

Hello,

You can try these few steps in this link I'm providing you to see if that helps any.

http://www.samsung.com/us/support/troubleshooting/TSG01111323

If the troubleshooting steps did not help, I would recommend sending a private message providing the full model code, serial number, and a copy of the proof of purchase so I can further assist you? http://bit.ly/2GGYul4

[usermSCVWRl4nL]

Every time I make a call, the caller either recieves no sound, or a choppy tinny sound that is unbearable on the ears. I'm not sure why I paid so much to torture my Wife.