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Constellation

Re: Galaxy Buds call quality issues

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Why is this thread marked as solved??

There is no solution in sight here.

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Astronaut

Re: Galaxy Buds call quality issues

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I'm having the same issue. Caller only heard background noise. I'm up to date with software updates but did not correct issue. Anything else I can do? Really like and don't want to switch brands. 

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Constellation

Re: Galaxy Buds call quality issues

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I am having the same issue. The earbuds appear to be too sensitive and are picking up the slightest background noise. I cannot use them while driving due to ambient road noise being so loud my callers cannot hear me talk. I have had these for 5 days. I have reset the phone and buds with no change noticed. Any solutions?

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Constellation

Re: Galaxy Buds call quality issues

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I'm only finding the same answers that have been posted for a year and a half. And it's a temporary solution at best.

 

I get better call quality, with no muffled microphone, from my eight year old LG headset than I havemhave from Galaxy Buds since the very first day I got them. Such a disappointment.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Call quality issues in Galaxy buds plus

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Recently I started facing this problem. I got my ear pods on 27th June and the music quality is really good but could have been a little louder. The issues I am facing is the Call quality so on my end it's really good and clear but on the receiving end it's very muffled and a lot of background noise is coming. I have tried resetting the earbuds as well as switching off the ambient sound from time to time, still the problem continues.

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Asteroid

Re: Call quality issues in Galaxy buds plus

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Having the same call issue.  New buds worked Ok for a short time then the noise started where I couldn't be heard over it.  I could hear Ok, but the "transmit" side was broken. Yes s/w is latest. Yes, I've reset the buds, etc, etc.  I'm in the midst of a service request but from reading through this thread, sounds like there's a design flaw with the transmit part of the buds, so a replacment likely isn't the solution.  Like Hans Solo once said: "I've got a bad feeling about this."

 

And BTW, this thread is marked as "solved".  I beg to differ.  

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Asteroid

Re: Call quality issues in Galaxy buds plus

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My repaired/replaced buds are on the way back to me as I write this and I was wondering if anyone who received replacements for the call qulaity issue had the problem NOT return with their new buds.  If this noise problem is some sort of design flaw, then new/repalced/repaired whatever won't help.  Hope not.  

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Constellation

Re: Galaxy Buds call quality issues

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I am having the same issue and have from day one. I really love these buds, but if I can't answer the phone or call someone with them, then they are not what I paid for! I need to be able to take a call without having to take them out of my ears and put them in the case before I can answer my phone! This is so disheartening,  because I'm a huge Samsung fan boy, but I have to lie to my friends when they ask if they compair to Air Pods!😭

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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@Shawnnoh8 Thanks for reaching out. Please send a private message with the model code and the serial number. I will be happy to look into this for you. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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