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Constellation

Re: Galaxy Buds call quality issues

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I have a similar issue. But for me, only one ear buds has issues. When I have the right one in they hear static. When I use the left one it has no issues. Changed and reset already. Please help.
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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Thanks for reaching out. Please send a private message with the full model code and serial number so I may look into this further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Buds call quality issues

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Is this resolved, I'm having the same issue with new buds live. People on the other end of calls or zooms can't hear me. 

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Asteroid

Re: Galaxy Buds call quality issues

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Sounds like even the new Live buds are having what I call "transmit" problems. You can hear fine but there is noise on the other end.  That was my problem with the "original" buds.  Sent them in for repair ( I think they simply replace them). Hope they hold up. So far, (just a few days) so good.

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Asteroid

Re: Galaxy Buds call quality issues

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My repaired/replaced buds have been working fine for several weeks now.  No more "transmit noise" problems.  Happy camper now.  

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Constellation

Re: Galaxy Buds call quality issues

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Less than 6 months old and nobody can hear me when I talk on them, just muffled garbage.  For the price I thought these would be alot better and last a lot longer.  The audio quality is great but what the point if I need to take them out every time I need the phone.  Has anyone actually resolved this issue yet?

And yes I cleaned them, updated the softwear, and everything else you can imagine.

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Asteroid

Re: Galaxy Buds call quality issues

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I had the same problem.  Sent buds in for repair - I think they simply replaced them - and they've been working fine now.  I suggest you send them in for repair.  

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Astronaut

Re: Galaxy Buds call quality issues

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I am having this same issue I LOVE Samsung products that all I use I have the note20 and I also got the earbus but when I'm on a call they can't hear me well and they hear everything in the background, I have tried cleaning and reseting and nothing is working im not sure what else I can do. Help please.
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Astronaut

Re: Galaxy Buds call quality issues

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hello for some reason I can hear fine but other side caller can't hear me
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Astronaut

Re: Galaxy Buds call quality issues

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I have the same issue these things are crappy
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