Thanks for reaching out. Please send a private message with the full model code and serial number so I may look into this further. http://bit.ly/2XERsky
Sounds like even the new Live buds are having what I call "transmit" problems. You can hear fine but there is noise on the other end. That was my problem with the "original" buds. Sent them in for repair ( I think they simply replace them). Hope they hold up. So far, (just a few days) so good.
Less than 6 months old and nobody can hear me when I talk on them, just muffled garbage. For the price I thought these would be alot better and last a lot longer. The audio quality is great but what the point if I need to take them out every time I need the phone. Has anyone actually resolved this issue yet?
And yes I cleaned them, updated the softwear, and everything else you can imagine.