Okay so my left Bud isn't connecting at all but when it's in the case the little red light is on. I can't update the buds since both have to be connected but only one connects...what do I do?
You have an option to try these troubleshooting steps for connection issues: http://www.samsung.com/us/support/troubleshooting/TSG01111318/
If you still experience the same symptoms after trying the steps above, I recommend sending a private message providing the full model code and the serial number. http://bit.ly/2GGYul4