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Laurabeth
Asteroid

Galaxy Buds disconnect seconds after connecting.

I got my Galaxy  Buds in October. 

Model #sm-r170

S/N-<hidden>

 

They have been working fun up until about the last month.  Periodically I will connect them and then they disconnect seconds after connecting them.  I have made sure they are only connected to my tablet and no other devices, I have cleared caches, I have restarted both the tablet and the buds, I have unpaired and repaired and the problem still persists.  I really like these ear buds but it is making me crazy that they will not stay connected. 

5 REPLIES 5
Samsung_TsP64Sh
Astronaut

Have you charged them?

Have you charged them?

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Laurabeth
Asteroid

Re: Have you charged them?

Yes they are completely charged. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds disconnect seconds after connecting.

Hare you connecting them via Bluetooth or through the Galaxy Wearables app?


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Laurabeth
Asteroid

Re: Galaxy Buds disconnect seconds after connecting.

They are connected via bluetooth which I guess is controlled through the wearbles app.  

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds disconnect seconds after connecting.

Are you able to test them with another device? Have you attempted to reset the Bluetooth settings on your tablet?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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