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Constellation

Galaxy Buds indicater light

Hi, 

I recently had a problem with my Galaxy buds case, the indicator light won't go off. I tried charging it to see if it would fix it. I already tried resetting the buds through the Wearable app but still having trouble. Haven't had them for a year and already showing problems... Can anyone help? Thank you!

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds indicater light

Does the device show any signs of not performing correctly? For example, is the device not charging itself or your buds?







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Constellation

Re: Galaxy Buds indicater light

Yes, the case is not charging the buds.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds indicater light

Have you attempted to clean the charging connectors inside the case and on the buds themselves?


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Product Expert

Re: Galaxy Buds indicater light

@userSwSSEtGoAI ,

 

As the moderators stated make sure to clean the connectors and buds and make sure your using a genuine Samsung charger. If are make sure its not a damaged charger.

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