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07-28-2021
06:34 PM
(Last edited
07-29-2021
07:00 AM
by
SamsungRei
) in
The left bud on my Galaxy Buds F32E is not connecting. I have tried disconnecting and reconnecting. I have tried charging. I have removed and reinstalled the APP. Nothing has worked. By the way this device did not get damaged (water or otherwise). Please advice.
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07-29-2021 06:52 AM in
Galaxy BudsGood morning @JHarriett, I know how frustrating it is when the Buds will not connect. If the steps provided by @RobXbalboa did not resolve the connection issue, the Buds will need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
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07-28-2021 08:08 PM in
Galaxy BudsNext long press both buds until you hear a beep sequence. May take 5 secs or more.
This resets the buds. Now re pair them with the app. And enjoy.

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07-29-2021 06:52 AM in
Galaxy BudsGood morning @JHarriett, I know how frustrating it is when the Buds will not connect. If the steps provided by @RobXbalboa did not resolve the connection issue, the Buds will need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
