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Galaxy Buds left ear bud not connecting

(Topic created: 07-28-2021 06:34 PM)
JHarriett
Astronaut
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Galaxy Buds

The left bud on my Galaxy Buds F32E is not connecting. I have tried disconnecting and reconnecting. I have tried charging. I have removed and reinstalled the APP. Nothing has worked. By the way this device did not get damaged (water or otherwise). Please advice. 

 
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Good morning @JHarriett, I know how frustrating it is when the Buds will not connect. If the steps provided by @RobXbalboa did not resolve the connection issue, the Buds will need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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RobXbalboa
Galaxy
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Galaxy Buds
Pull both buds out of the charging case. Put them in your ears.
Next long press both buds until you hear a beep sequence. May take 5 secs or more.
This resets the buds. Now re pair them with the app. And enjoy.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Good morning @JHarriett, I know how frustrating it is when the Buds will not connect. If the steps provided by @RobXbalboa did not resolve the connection issue, the Buds will need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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