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Constellation

Galaxy Buds not Connecting to Wearables

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Hello,

 

I'm having issues connecting the buds to the wearables app.  

 

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

 

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

 

What am I doing wrong or are the parts faulty?

 

Phone:  Samsung S9+

 

thanks,

 

JDID

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds not Connecting to Wearables

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Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:

 

 

**If you have a non-US model, please reach out to the support team in your area for assistance: https://www.samsung.com/us/common/visitlocationsite.html 
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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119 REPLIES 119
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds not Connecting to Wearables

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Have you tried force stopping and clearing the cache and data on your Galaxy wearables app? Just to clarify have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy Buds not Connecting to Wearables

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Hi. What was to fix here? I am having the same issue Smiley Sad

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Astronaut

Re: Galaxy Buds not Connecting to Wearables

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Did you get a fix i have this problem too

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Community Manager
Community Manager

Re: Galaxy Buds not Connecting to Wearables

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Hello there, if none of the listed troubleshooting steps have helped the current solution is to send one of the moderators a message with the full model code and serial number for your buds. These can both be found on the back of the charging cradle. 

 

Please use the following link or send me a private message from my profile with your buds full model code and serial number and I'd be more than happy to see what accommodations I can offer you.

 

PM: http://bit.ly/2Hy7fsE


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Buds not Connecting to Wearables

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Just received my Galaxy Buds and I have the same problem. Nothing seems to work, help, please.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds not Connecting to Wearables

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Hey there!

 

What troubleshooting steps have you tried regarding this?

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Constellation

Re: Galaxy Buds not Connecting to Wearables

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Hey, I have tried everything from clearing partition cache to resetting all my settings to deleting the wearables app to reseting the buds etc. Nothing has worked yet.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds not Connecting to Wearables

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Thank you for that information. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Buds not Connecting to Wearables

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I have the same problem ...

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