Galaxy Buds not Connecting to Wearables

[JDID]

Hello,

I'm having issues connecting the buds to the wearables app.  

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

What am I doing wrong or are the parts faulty?

Phone:  Samsung S9+

thanks,

JDID

[SamsungAdam]

Have you tried force stopping and clearing the cache and data on your Galaxy wearables app? Just to clarify have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.

[usergQlxYBLeCs]

Hi. What was to fix here? I am having the same issue

[userHliJZDZise]

Did you get a fix i have this problem too

[SamsungJace]

Hello there, if none of the listed troubleshooting steps have helped the current solution is to send one of the moderators a message with the full model code and serial number for your buds. These can both be found on the back of the charging cradle. 

Please use the following link or send me a private message from my profile with your buds full model code and serial number and I'd be more than happy to see what accommodations I can offer you.

PM: http://bit.ly/2Hy7fsE

[luhcide]

Just received my Galaxy Buds and I have the same problem. Nothing seems to work, help, please.

[SamsungJoJo]

Hey there!

What troubleshooting steps have you tried regarding this?

[luhcide]

Hey, I have tried everything from clearing partition cache to resetting all my settings to deleting the wearables app to reseting the buds etc. Nothing has worked yet.

[SamsungAdam]

Thank you for that information. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

[2Fresh]

I have the same problem ...