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Constellation

Galaxy Buds not charging wirelessly

My buds are not charging wirelessly.

5 REPLIES 5
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Cosmic Ray

Re: Galaxy Buds not charging wirelessly

which model do you have? is the wireless charger you have capable of charging other than phones? it could be the charger, or maybe you have a case on the charging dock. Or the pins are dirty and not making enough contact to charge
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Supernova

Re: Galaxy Buds not charging wirelessly

@userOM8NHPq2HR 

Give these guides a try and let us know if the issue is helped by them:

 

Some common troubleshooting for this type of issue is cleaning the pins / case with alcohol, trying a different charger, base and outlet, and resetting the earbuds.

 

Still need help? You may need to contact Samsung Support for assistance:

 

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

 

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Constellation

Re: Galaxy Buds not charging wirelessly

It still does not work after trying your suggestions. Attached are the photo of the bottom of the case.

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Constellation

Re: Galaxy Buds not charging wirelessly

I can charge the case wired. 

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Supernova

Re: Galaxy Buds not charging wirelessly

@userOM8NHPq2HR 

 

I'd reach out thr support team in this case: 

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

 

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