Just recently my Galaxy Buds have had an issue where the right bud is very very quiet. I can confirm that the bud is clean, and I've tried troubleshooting options outlined by Samsung itself, and can also confirm they've never gotten near a drop of water. They're model number SM-R170 for the buds and EP-QR170 for the case. I also believe the Serial number is <hidden> but the G is faded and difficult to read. Anything to get them normal again will be awesome because as of now I can't listen with both at the same time.
I've followed the steps here http://www.samsung.com/us/support/troubleshooting/TSG01111323/
I've also cleaned the earbud, and I reset it using the Wear app.
The left earbud will not go above about 30% of the volume of the right one.
I have the same issue and tried everything. Now I went thru the trouble of getting my warranty verified on my buds, do I really need to call to get a repair/replacement?
There is a slight but very noticeable volume difference between the two buds. The right earbud is about 10% lower in volume than the left. I have reset the buds 2 twice already and have been unable to fix this issue. Any help would be appreciated.