Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[SamsungAdam]

Are you experience these symptoms with one bud or both buds?

[userwZASx6K7bh]

I am experiencing the problem with both buds. 

[SamsungAdam]

Thank you for that information. Have you tried resetting your Galaxy buds?

[userwZASx6K7bh]

Yes. I have reset the buds and uninstalled and reinstalled the wearable app to no avail. 

[MrZell]

@userwZASx6K7bh @Larios

Hey guys, I'd be happy to look into your concerns further.

 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[Larios]

Same here and then everyone else hears me muffled

[userEmoHNol1Mq]

Right bud totally dropped all volume. Have tried all solutions. Any weird answers out there?

[user1Okq8nG8pG]

I have the same problem did u fix it ??

[userEmoHNol1Mq]

Nope I've tried every solution I can find

[userYzhYw9n51G]

Is it fixed?