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UserDan2375
Asteroid

Samsung earbuds right earbud has low volume

Right side earbud has very low volume even when the volume control is on high, left side works perfectly fine. This problem came up all of a sudden after using it everyday for a month. Tried all the basic troubleshooting, help needed. 

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Samsung Moderator
Samsung Moderator

Re: Samsung earbuds

Can you please provide me with the following information in a private message so we can escalate this to our team of product specialists: http://bit.ly/2JH2rq2

 

Model Number:

Serial Number:

Current firmware version: 


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Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung earbuds

@Samsung_7YZmvwU Can you please provide me with the following information in a private message so we can escalate this to our team of product specialists: http://bit.ly/2GGYul4

 

Model Number:

Serial Number:

Current firmware version:

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UserDan2375
Asteroid

Re: Samsung earbuds

Model Number: SM-R170, EP-QR170 Serial Number:<hidden> Current firmware version: R170XXU0ASJ2

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UserDan2375
Asteroid

Re: Samsung earbuds

Model Number: SM-R170, EP-QR170 Serial Number:<hidden> Current firmware version: R170XXU0ASJ2

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Samsung_7YZmvwU
Astronaut

Re: Samsung earbuds

Hi,

I'm experiencing the same issue. Is there a solution?

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UserDan2375
Asteroid

Re: Samsung earbuds

Nothing yet

 

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Samsung_0hksoYb
Astronaut

Re: Samsung earbuds

I have the same issue. I stopped using my earbuds due to this issue.

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Unisoul333
Astronaut

Re: Samsung earbuds

To be honest, I'm not really happy with the volume level of these earbuds. When I want to crank it up while I'm at the gym or on the subway the max volume always leaves me feeling underwhelmed; especially because I know the hardware can produce more volume.

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userhb4d4HENFw
Constellation

Re: Samsung earbuds

I contact samsung tech department to resolve the issue they cannot fix that problem or repair the earbud they will replace for a new earbuds but you must to have the receipts from where you buy them and it must to be under the 1 year warranty so if you dont have that it is nothing you can do about it. On my case it was a Christmas gift so NO receipt so that means I cannot do anything about it. <edit> That's why I love apple product better quality I will never buy a samsung product in my life anymore. Good luck 

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