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Galaxy buds series volume is low

(Topic created: 01-20-2020 02:13 PM)
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user2C9IYRCqAq
Asteroid
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Galaxy Buds

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

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SamsungJustin
Community Manager
Community Manager
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Galaxy Buds

Please reach out to us via private message and provide the following information. 

 

Model, Serial, Firmware Version of Galaxy Buds

 

 

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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

@Samsung_haCxZsp and @Ty-Borg 

Please reach out to us via private message and provide the following information.  http://bit.ly/2XERsky

 

Model, Serial, Firmware Version of Galaxy Buds



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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userH6TJIR7p78
Constellation
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Galaxy Buds

I have tried cleaning and can not get the volume any louder. Seems to be a common issue

MrLarry
Neutron Star
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Galaxy Buds

Hey, can I have your full model code, serial number, and baseband version via private message:https://bit.ly/2tWAAvS




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userH6TJIR7p78
Constellation
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Galaxy Buds

Sent and no reply for 5 days

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Angel_L
Asteroid
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Galaxy Buds

Try resetting them in the Wearable app

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userYczIX6WEqU
Constellation
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Galaxy Buds

Hi,

I'm having issues where the right side galaxy wireless bud and wired AKG earbud are very very quiet. I find it weird that it's happened to both within a month of each other. How do I fix the issue? Seen this mentioned alot by others and finding the fix is hard? 

 

Any help appreciated. 

James  

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Buds

Since both are showing the same thing, I would suspect the sound balance setting. 

 

Check:

  1. Settings
  2. Accessibility
  3. Hearing enhancements
  4. Left/right sound balance - make sure that it is in the center. 
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userYczIX6WEqU
Constellation
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Galaxy Buds

Hi LongHiker, 

 

I have already tried that. It is set to an equal balance so that doesn't seem to be the issue. 

 

Many thanks, 

James. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Have you tried both pairs of earbuds on another device?


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