cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Moderator
Samsung Moderator

Re: Right Bud Has low/no Sound, but responds to touches

Hello @TheSisk,

 

Can you send a private message providing the full model code and serial number so I can look into the warranty status of the buds? http://bit.ly/2GGYul4

Reply
Loading...
user2r1aiKTGoR
Astronaut

Volume drop on earbuds

The volume on both of my earbuds has dropped significantly all of the sudden, especially the left one. I clean then regularly and I dont use them with the volume up high at all so I have no idea what the problem could be.

Reply
Loading...
Reddreads
Asteroid

Re: Volume drop on earbuds

This is a well known issue call and they will send you a replacement

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Volume drop on earbuds

@user2r1aiKTGoR Just to verify, have you completed all of the troubleshooting here? http://www.samsung.com/us/support/troubleshooting/TSG01111323/

 

Please send a private message with the model code and serial number of your buds, http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted

Galaxy buds- right earbud quiet

Hey, I got my Galaxy buds a couple of months ago and they have been working great until yesterday. I turned them on and for some reason, the right earbud is extremely quiet/ tinny. I've tried resetting them, cleaning them, and changing a bunch of audio settings that were recommended on other posts. Does anyone have a solution for this?

Reply
Loading...
userHOINDgjQS5
Constellation

Re: Galaxy buds- right earbud quiet

Same here, i do think its because of the last update, its not an hardware problem but an software probleem i think. But i'm not sure, i hope so they gonna fix this. 

Greets,

(I'm from Holland, my english is not the best haha)

Reply
Loading...

Re: Galaxy buds- right earbud quiet

Thanks! It is a relief knowing its probably a software problem. I was dreading having to buy a new pair.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy buds- right earbud quiet

Hello @Samsung_2j3QcZS,

 

Have you attempted resetting the buds recently?

 

Give this link here a shot: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx

 

Also, give this other link here a shot for low or poor sound quality: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

Reply
Loading...

Re: Galaxy buds- right earbud quiet

I already tried resetting them, and also tried what your links suggested, but the right bud is still really quiet.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy buds- right earbud quiet

Thanks for trying that for me.

 

If you don't mind sending a private message providing the full model code and serial number so I can look into the warranty status of the buds? http://bit.ly/2GGYul4

Reply
Loading...