Have you already tried resetting the buds through the wearables application?
If you have completed all of the troubleshooting here: http://www.samsung.com/us/support/troubleshooting/TSG01111323/ and are still experiencing the issue, please send a private message with the following information as an exchange would be recommended. http://bit.ly/2XERsky
Complete physical address:
Contact phone number:
Alternate phone number:
Copy of the proof of purchase:
I had the issue since I bought the buds from a 3rd party. I just adjusted the sound variance and moved it closer to my right ear to even out the sound. No your buds wont be as loud but it works and they still sound good.
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL