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Ragnar0k
Constellation

Galaxy Buds picking up all background noise during calls

I've had my Samsung Galaxy Buds for almost 2 weeks now. While I love the sound quality during calls, the people I'm talking to are not fans. When I'm talking to someone, they hear all of the background noise. I was moving some papers around on a business call once and they asked me to stop because it was too loud for them.

 

I reset the buds to see if that would help but it didn't.  I have the Ambience Mode turned off, and not sure what else to do at this point.  Anyone else have this issue and have any advice? I'd love to use these all the time compared to my Bose, but I can't continue to use them if I can't use them for calls. 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds picking up all background noise during calls

Hi there!

 

Have you made sure the software on the buds is up to date? Can you send a private message providing the full model code and the serial number so I can further look into this? http://bit.ly/2GGYul4

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Ragnar0k
Constellation

Re: Galaxy Buds picking up all background noise during calls

The software is up to date. I have sent a message. 

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