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Galaxy Buds pro charging case replacement.

(Topic created: 03-17-2021 02:38 AM)
Lenspx
Cosmic Ray
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Galaxy Buds
Is there any way to get my Galaxy Buds pro charging case replaced? I just got it along with my Galaxy s21 Ultra just over a month ago, but my S.O. accidentally placed it in the washer while it was in the pocket of my pants. Now, the Buds are still working, but the case isn't eventhough this was supposed to be IPX7 rated water resistant. Once the charge run out of my buds, it's over for them, and I would hate for some perfectly fine pair of galaxy buds to go to waste. Any suggestions?
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Lenspx
Cosmic Ray
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Galaxy Buds
Anyone?
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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Buds

You would have to purchase a new one, my apologies for the inconveniences caused. 


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user69sui3Mz8Q
Constellation
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Galaxy Buds

Where to get new Buds Pro case?

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance in replacing your case.


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SamsungAdam
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Galaxy Buds

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user69sui3Mz8Q
Constellation
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Galaxy Buds

Ray I lost my case so in same boat.  Did you find any help on replacement??

Don

 

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