JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds pro2 now sounds terrible this new update.

(Topic created: 07-19-2023 02:54 PM)
1117 Views
KayDubb
Cosmic Ray
Options
Galaxy Buds

My buds pro2 now sounds like trash with this new update. No bass sounds like it's playing in an empty room. Put back the original sound please. 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the audio being off on your Galaxy Buds 2 pro after the update and I would be happy to look into this further for you. There are a variety of ways to adjust the sound options on your earbuds, like the Galaxy Buds2, Galaxy Buds2 Pro, and earlier models, so you’ll always hear things your way. Whether you have hearing difficulties or just want to get a better experience when listening to music or a podcast, your earbuds will have an audio setting that's perfect for you. Give this link a try for ways to adjust your audio quality: https://www.samsung.com/us/support/answer/ANS00086163/

 

The next step would be to try to reset your buds as this will allow the buds to go back to default factory settings. Give this link a try for steps to reset your buds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

 If you have tried the steps provided and are still experiencing these symptoms, I would recommend submitting an error report. This will allow our team of engineers to get a closer look at the symptoms you are experiencing. Give this link a try: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

View solution in context

0 Likes
Reply
2 Replies
Dankstr
Astronaut
Options
Galaxy Buds

Same here yo

 

0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the audio being off on your Galaxy Buds 2 pro after the update and I would be happy to look into this further for you. There are a variety of ways to adjust the sound options on your earbuds, like the Galaxy Buds2, Galaxy Buds2 Pro, and earlier models, so you’ll always hear things your way. Whether you have hearing difficulties or just want to get a better experience when listening to music or a podcast, your earbuds will have an audio setting that's perfect for you. Give this link a try for ways to adjust your audio quality: https://www.samsung.com/us/support/answer/ANS00086163/

 

The next step would be to try to reset your buds as this will allow the buds to go back to default factory settings. Give this link a try for steps to reset your buds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

 If you have tried the steps provided and are still experiencing these symptoms, I would recommend submitting an error report. This will allow our team of engineers to get a closer look at the symptoms you are experiencing. Give this link a try: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

0 Likes
Reply