Galaxy Buds pro2 now sounds terrible this new update.

[KayDubb]

My buds pro2 now sounds like trash with this new update. No bass sounds like it's playing in an empty room. Put back the original sound please. 

[Dankstr]

Same here yo

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with the audio being off on your Galaxy Buds 2 pro after the update and I would be happy to look into this further for you. There are a variety of ways to adjust the sound options on your earbuds, like the Galaxy Buds2, Galaxy Buds2 Pro, and earlier models, so you’ll always hear things your way. Whether you have hearing difficulties or just want to get a better experience when listening to music or a podcast, your earbuds will have an audio setting that's perfect for you. Give this link a try for ways to adjust your audio quality: https://www.samsung.com/us/support/answer/ANS00086163/

The next step would be to try to reset your buds as this will allow the buds to go back to default factory settings. Give this link a try for steps to reset your buds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

 If you have tried the steps provided and are still experiencing these symptoms, I would recommend submitting an error report. This will allow our team of engineers to get a closer look at the symptoms you are experiencing. Give this link a try: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...