I got some Galaxy Buds Pro last November, and my experience with them has been awful. I have trouble keeping them in my ears, id feel them start to fall out and have to adjust them, which paused or skipped whatever I was listening to, so I didnt really use them very often as a result, and missed out on the 15 day return policy. I have not dropped them, despite the struggle to keep them in my ears.
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Thank you for reaching out. I understand your concern with your galaxy buds pro. To further assist on warranty and cost information I recommend sending me a message directly with your device model and serial number. Please make sure not to publish any personal information or serial number on the public post. You may send me a message directly at: http://bit.ly/2XERsky