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Galaxy Buds + very quiet right ear bud

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I had this problem monday, but apparently I accidentally just replied to another post instead of starting a new thread, so I copy pasted my post here. It's been 4 days at this point, and I still am having the same problems.

 

"I just got a pair of galaxy buds + yesterday, and have been loving them, but around 5 hours ago the volume in my right earbud randomly went very quiet.

I've tried many different fixes that I've seen on here including pairing and unpairing to a different device, gently cleaning with small amounts of hydrogen peroxide, clearing it out with compressed air, and setting the equalizer to dynamic, but nothing has worked so far.

I really like these earbuds, and I'd hate to have to return them, but if I can't get the sound to work right, I'd kinda have to. Hopefully I can get some help fixing them here."

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Comet

Re: Galaxy Buds + very quiet right ear bud

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there isn't unfortunately sometimes earbuds just died I don't know if it's because their dogs are not but I had a pair that finally went after about six months and other parent went after only a few weeks does it matter if they were Samsung brands or not and unfortunately just happened you may have to buy a new pair or return them if they're still in warranty

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7 REPLIES 7
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Astronaut

Re: Galaxy Buds + very quiet right ear bud

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same problem here

would be great if samsung support provide guidance or fix

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Comet

Re: Galaxy Buds + very quiet right ear bud

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there isn't unfortunately sometimes earbuds just died I don't know if it's because their dogs are not but I had a pair that finally went after about six months and other parent went after only a few weeks does it matter if they were Samsung brands or not and unfortunately just happened you may have to buy a new pair or return them if they're still in warranty

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Re: Galaxy Buds + very quiet right ear bud

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That's a shame, they were nice while they worked.
I got them from amazon, so I can return them there.

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Comet

Re: Galaxy Buds + very quiet right ear bud

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something tells me you bought them from Amazon renewed didn't you
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Astronaut

Re: Galaxy Buds + very quiet right ear bud

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same issue, it worked fine until the right earbud stopped working. a fix would be good
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Constellation

Re: Galaxy Buds + very quiet right ear bud

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Same issue for mine as well. Worked fine for a couple of months, and then the right bud became very quiet. I've done all the troubleshooting suggestions except I did not remove the mesh. This is very aggravating. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds + very quiet right ear bud

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Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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