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Constellation

Galaxy Buds won't connect

Hi, 

I can get my buds to connect through Bluetooth and play music but not connect properly through the wearables app. I had this problem when trying to connect to my Samsung S9+ and I'm now having the same problem when connecting them to my S20+. This means I can't update the buds or uses and of the other features. What can I do to get them to connect properly?