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Cosmic Ray

Galaxy Buds+

Does the Galaxy Buds+ case seem more flimsy when you open it than the original Buds? My original Bud's case is stiff when you open it but my Buds+ case opens up wider and feels more flimsy and like it would break easily if I opened it to fast. Is this normal or is my case defective?

2 REPLIES 2
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Product Expert

Re: Galaxy Buds+

Hello, the Buds+ case does have a more lightweight design than the Galaxy Buds case. I hope that helps.

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Product Expert

Re: Galaxy Buds+

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

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