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Galaxy Buds2 pro disconnect when trying to update with the Auracast update

(Topic created: 10-14-2023 06:14 AM)
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censusboy1
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Galaxy Buds

Buds2 pro disconnect when trying to update with the auracast update

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Samsung_Moderator
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Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 Pro repeatedly disconnecting while trying to update, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

 

Are you getting any error messages when the disconnection happens?

 

What type of device are you pairing your buds with?

 

Have you experienced these symptoms with any other updates?

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a software reflash or service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If your buds are out of warranty, please contact our customer team directly at 1-800-726-7864 for further assistance.

 

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 Pro repeatedly disconnecting while trying to update, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

 

Are you getting any error messages when the disconnection happens?

 

What type of device are you pairing your buds with?

 

Have you experienced these symptoms with any other updates?

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a software reflash or service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If your buds are out of warranty, please contact our customer team directly at 1-800-726-7864 for further assistance.

 

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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