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Constellation

Galaxy Earbuds base not wireless charging

I can no longer charge the base of my ear buds on a wireless charger.  I have tried 2 seperate Samsung wireless chargers.  It will charge when I plug a usb c cable directly into the base. Please advise.

MODEL NUMBER: SM-R170NZKAXAR

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy Earbuds base not wireless charging

Thanks for reaching out.

 

I will happily look into this for you. Can you also provide the serial number in a private message so I can further assist with your concerns? http://bit.ly/2GGYul4

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Constellation

Re: Galaxy Earbuds base not wireless charging

I have also had the same issue. I have tried charging with 2 bases and even my note 10+. I can only charge with the cable. Please help... 

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