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Galaxy Headphones Disconnect During Calls

Hi there. My Galaxy buds (original model) work perfectly fine during YouTube, games, etc, but once I'm in a call they disconnect within a few minutes. I was wondering if that's fixable, and if so, how? I sometimes have other devices that I'm paired with nearby, but other times I don't but the problem still occurs.



Product Expert

Re: Galaxy Headphones Disconnect During Calls



I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.


My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.


If you have any questions, please let us know.