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Original topic:

Galaxy bud case wont charge

(Topic created on: 5/31/19 12:36 PM)
userWo3MDKUkzN
Asteroid
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Galaxy Buds

Im plug in my charger for my galaxy bud case but it will not charge it. Can I find a way to fix this?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2JH2rq2


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Are you using the original charger that came with the Galaxy buds?


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userWo3MDKUkzN
Asteroid
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Galaxy Buds

Im use the one that come in the box with my bud.

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Samsung_6kt1vdV
Astronaut
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Galaxy Buds

Using one from att

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userWo3MDKUkzN
Asteroid
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Galaxy Buds

ATT charger or the bud

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Have you tried using another charger with your Galaxy buds?


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userWo3MDKUkzN
Asteroid
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Galaxy Buds

I have try my s9+ charger but I think the same thing happen.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Have you tried resetting the Galaxy buds and clearing the cache and data for the Galaxy wearables app?


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userWo3MDKUkzN
Asteroid
Options
Galaxy Buds

Im already reset it before they die. I try to search up the problem and google say to try and reset it. Im try that and its still not charge. Im think my galaxy buds broken.

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Thank you for reaching out. I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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