Galaxy bud pro 3 disconnecting and changing the volume settings

[Stacyf]

Has anyone had any issue with them disconnecting from the galaxy s9 tablet and them when reprogramming them the volume is not loud and whem you change the setting it does not stay. It did it to my phone and tablet 

[Samsung_Moderator · Accepted solution]

Hi Stacyf, Thank you for being part of the Community. We know how frustrating it is for your earbuds to disconnect, even more frustrating when the settings have changed once reconnected.

Try turning off the seamless earbud connection setting.

This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/

You can also try resetting the earbuds: https://www.samsung.com/us/support/troubleshooting/TSG01218103

And resetting the network settings on the phone and tablet: Settings:General Management>Reset>Reset Wi-Fi and Bluetooth (Network) settings

This article provides steps to troubleshoot volume concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If you continue to experience issues with the earbuds, we recommend submitting feedback to Samsung using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

You can also have the earbuds evaluated by an authorized service center.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html