When i was using my galaxy buds today I took them put them in, later when I took them out I heard a buzzing nose in my right ear bud. This only happens when I have nose cancelation on or anc on. I unpaired and still no difference. I cannot connect it to my computer as it connects and then instantly disconnects or does not recognize it at all. Any fix? Also note that it only happens when you have one ear bud in. So then when you do that the audio works. On the right one with one earbud it is really quiet and you have to put it at max volume just to hear it. When you take the other one out I heard the buzzing but the audio sounds busted. Only started happening when I did a fit test and it said poor fit so I took the tip off then put it back on. Now, I got the buzzing to go away but when I put it into a pc it does not connect or when I take it out the case it just disconnects.
Hello Mathmatically, Thank you for being part of the Community. We understand the concern with the Buds 2 Pro making a sizzling noise, volume concerns, as well as the connection issues with the PC.
Try the following to see if there are any improvements:
1. Make sure all devices and apps are fully updated.
2. Be sure you are not touching the mic on the earbuds.
4. Unpair the earbuds from the device(s), including deleting the Wearables app and Plug-in.
While the buds are removed from the device(s), place both earbuds in the charging cradle, and close the lid until the battery indicator light disappears. This may take up to 10 seconds. Make sure the earbuds are charged before removing them from the case. If the battery indicator light flashes red or orange, allow the earbuds to charge for more than 10 minutes. Restart your device(s).
Once everything has restarted, reconnect the earbuds.
If you continue to experience these symptoms, we recommend having the earbuds repaired. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello Mathmatically, Thank you for being part of the Community. We understand the concern with the Buds 2 Pro making a sizzling noise, volume concerns, as well as the connection issues with the PC.
Try the following to see if there are any improvements:
1. Make sure all devices and apps are fully updated.
2. Be sure you are not touching the mic on the earbuds.
4. Unpair the earbuds from the device(s), including deleting the Wearables app and Plug-in.
While the buds are removed from the device(s), place both earbuds in the charging cradle, and close the lid until the battery indicator light disappears. This may take up to 10 seconds. Make sure the earbuds are charged before removing them from the case. If the battery indicator light flashes red or orange, allow the earbuds to charge for more than 10 minutes. Restart your device(s).
Once everything has restarted, reconnect the earbuds.
If you continue to experience these symptoms, we recommend having the earbuds repaired. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
