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Original topic:

Galaxy buds Plus Left side won't charge

(Topic created on: 9/17/20 12:36 AM)
userTlAx5W2sLd
Astronaut
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Galaxy Buds

Left side of my buds won't charge, is there a way to send it to get it fixed? Tried charging overnight and just with one earbuds in. Nothing is happening.

 

 

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SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Are you able to reset your buds in the Wearables app? You can do so by navigating to the Wearables app and selecting about buds. From here you can select reset buds. If you are still experiencing the symptoms after this, I would recommend getting your device int the hands of a technician to diagnose and repair your symptoms. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your buds in a private message? https://bit.ly/2SUXRar  

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userTlAx5W2sLd
Astronaut
Options
Galaxy Buds

Screenshot_20200917-003402_Galaxy Buds+.jpg

Here is a picture of what my earbuds

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Solution
SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Are you able to reset your buds in the Wearables app? You can do so by navigating to the Wearables app and selecting about buds. From here you can select reset buds. If you are still experiencing the symptoms after this, I would recommend getting your device int the hands of a technician to diagnose and repair your symptoms. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your buds in a private message? https://bit.ly/2SUXRar  

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userUgn1HOnoEz
Constellation
Options
Galaxy Buds
I have the same problem, done purchase 2 other ones and the same issue. planning on purchasing a different product not Samsung since there no way to fix issue
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