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Constellation

Re: Galaxy buds- Right earbud quiet

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Can you help me as well. I'm having the same problem. My left one is banging but the right sounds very faint @SamsungQue 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds- Right earbud quiet

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@B-Tree Have you tried the troubleshooting steps in my previous post?

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Constellation

Re: Galaxy buds- Right earbud quiet

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@SamsungQue I'm having the same issue, could you help me as well? 

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Constellation

Re: Galaxy buds- Right earbud quiet

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Was there evre a fix for this?

 

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Asteroid

Re: Galaxy buds- Right earbud quiet

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Nope. No updates or answer from samsung  service messenger. I have send a moderater a personal message .hope that the resolve this challenge.

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Constellation

Re: Galaxy buds- Right earbud quiet

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I have the exact same problem as well

 

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Constellation

My left ear had the same issue. Sent them in for repair....

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My left ear had the same issue. Sent them in for repair. That was 2 1/2 months ago and they keep losing my repair ticket. I wish you luck with this.

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Asteroid

Re: My left ear had the same issue. Sent them in for repair....

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i life in holland(the netherlands) so im hoping its not gonna be like what you're saying . They're going to pick it up today at my house

 

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Constellation

Re: My left ear had the same issue. Sent them in for repair....

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Samsung has the worst customer service. I would never recommend any product of theirs anymore. 

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Asteroid

Re: Galaxy buds- Right earbud quiet

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I have a different issue here, everything works very well in exception for the quality of the calls sound sent from my side and received by the other end/s of the call.

 

its a brand new set and it is being used for a less than three days now, it worked fine for the first two calls then people started complaining about being unable to hear a word of what I am saying and started asking me to change my location or do something about it, once I disconnect the Buds and use the phone the sound is back to normal and the issue is immediately gone. I tried unpairing and re-pairing my Buds, used them with my computer for Skype calls, tried them with other phones and the issue is still the exactly the same, I believe its a harware related issue that is more likely with the microphones positioning or functionality.

I got these from a normal mobiles shop in Baghdad, Iraq where I live as we do not have official retailers here, and I do not really know if they will change these for me with new ones that works fine or not, and even if this happened, what is the guarantee that these will work normally, seeing all comments in this thread talking about this, this is really frustrating, I guess SAMSUNG have made a serious mistake here and these should be recalled from markets to be fixed in a way or another.

 

Yahya Sami
Freelance Civil/Structural Engineer
Projects Manager
Country Monitoring and Evaluation Manager at Relief International Iraq
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