I will be happy to look into this for you. Please send a private message with the full model code and the serial number. http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I have my new galaxy buds plus with huge love...with all saved money through samsung official website.i expected a great product..but ended up with ear soreness...I have tried all ear tips and many solutions from internet....but no use...worst part is I'm not even able to return this product.PLEASE help me