Original topic:

Galaxy buds are quite with the volume all the way up

(Topic created on: 4/17/21 12:57 PM)
Brodara
Astronaut
Options
Galaxy Buds

My galaxy buds have gone quite and even if I have the volume all the way up I still don't hear anything. If anyone knows how to help me please feel free to. Have a nice day. 

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5 Replies
nopen1278
Comet
Options
Galaxy Buds
Does any sound comme from them when you touch the pads? Have you tried resetting them through the wearables app?
Brodara
Astronaut
Options
Galaxy Buds
No I can't hear anything unless I push it down my ear conal really hard and yes I have resented them.:pensive_face:
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nopen1278
Comet
Options
Galaxy Buds
This sounds like they may need some cleaning. There is a video on YouTube that shows how to pop the grill off and clean it. I dunno how comfortable you feel about taking the grill off. You could try a can of air or and old tooth brush to see if it improves the sound.
Brodara
Astronaut
Options
Galaxy Buds
Ok thx. Hope you have a good day.
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello,

 

If resetting and cleaning the buds does not help with low sound. I would recommend a service repair. You have a few options to choose from.

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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