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Constellation

Galaxy buds batter issue

Hello,

got my Galaxy buds a few days ago. After a few tries I noticed one weird problem: the battery of the right bud drains almost as twice as fast as the left one. I have no problem recharging them however I think that this issue may become even worse over time. Would love to get this fixed if possible.

[software is the latest, everything is up to date].

 

Max

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds batter issue

Hello Max! I would be happy to see what repair options are available. Please send a private message with the full model code and the serial number from the bottom of the cradle. http://bit.ly/2XERsky

 

You can also try draining the battery from both earbuds and the cradle and then charging them all together to correct the issue.



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Constellation

Re: Galaxy buds batter issue

thank you for the prompt reply. Just sent you a PM with model and SN.

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